Open WeChat and scan| Trouble Shooting | |||
| Type | Trouble | Causes | Remedy |
| LED night light (blue light) | LED night light keep blinking, water does not warm. | ●The water's not full in bidet before power on. ●Power outage. | Please unplug the bidet and turn off the water valve. Turn on the water valve first, wait 3-5 minutes, then plug it and do not operate any functions. The blue light will stop blinking in 1 minute and the warm water function will return to normal. |
| Spray | The bidet does not spray water after pressing the cleaning button, but can spray water by pressing the kids button. | Seat not sensing any objects, kids function does not need to sense the object. | Use the palm of your hand or a damp towel(Recommended) to cover the seat sensing area during trial operation. |
| Spray | Spray nozzle do not oscillate for cleaning. | Only pressed the cleaning button once. | Pressing any cleaning button twice will oscillate cleaning. |
| Spray | Delayed response to spraying when using the bidet after installation. | When using the bidet for the first time after installation, the spray will be delayed by 5~10 seconds more than normal. | This is normal, not a malfunction. |
| Flowing water | Water will flow out of the spray lid randomly when not using the unit. | This is the unit automatically regulating the water pressure in the bidet. | This is normal, not a malfunction. |
| Flowing water | Water will flow down the spray bar into the toilet bowl when using the unit. Also happens before or after spraying. | This is the nozzle self-cleaning. | This is normal, not a malfunction. |
| Flowing water | Water flows out of the spray lid for more than 1 minute. | / | Unplug the power cord and plug it back in after 10 seconds. |
| Water temperature | Some cold water before spraying warm water. | Inlet water too cold due to the low temperatures in winter. | Close the water supply valve appropriately to reduce the water flow, and set the water temperature to a high temperature and wait for more than 30 seconds before use. |
| Water pressure | Water pressure decreases and the inside of the filter is yellow and mouldy. | Filter clogging. | It is recommended to change the filter once every 3-6 months, depending on the water quality. |
| Water pressure | Water pressure decreases. | Nozzle clogging. | Press any wash button when not seated and lightly brush the nozzle with a toothbrush while the spray bar is extended(not spray). When finished, press any wash button or 'Stop' button to retract the spray bar. |
| Seat | The seat doesn't feel warm to the touch. | In ECO mode the seat will only start heating when it senses the object. | Switching off ECO mode. |
| Temperature display | The displayed temperature on the screen does not correspond to the set temperature. | All temperatures have a tolerance of ±4°F. | This is normal, not a malfunction. |
| Temperature display | How do I switch between Fahrenheit/Celsius? | / | Press and hold the water temperature button for 3-5 seconds to toggle. |
| Remote controls | The remote control has power but does not respond when pressed. | Remote control not paired with bidet. | ●Method 1: Press and hold the side knob for 5 seconds until you hear a beep and the screen starts flashing, press any button on the remote control and then hear the beeping sound, indicating successful pairing. ●Method 2: Long press the remote control ‘Stop’ buttons and ‘Wash Woman’ at the same time before the boot state and then hear the beeping sound, indicating successful pairing. |
| Beep | How do I turn off the beeping sound? | / | ●Side panel: Under the state of power on, long press the rear cleaning button for 5 seconds to hear the beep sound, it means the beeper is successfully turned off. ●Remote control / Dual control: Long press the ‘Hip wash’ button for about 5 seconds to hear a beep, which means the beeper is successfully switched off. |
Open WeChat and scan
浙公网安备XXXXXXXXXXXXXX号 | 浙ICP备XXXXXXXX号